Cohort One | « Back

Building Trust and Connection (2h)

To survive and grow, organizations need leaders who can foster a culture of innovation that is focused on delivering customer centric results. A key component of this special skill set is the ability to build trust, integrity, and respect. In this session, you will learn the connection between high performance and psychological safety; the skills that will support you in building and sustaining trust; and the importance of “team” when things get tough.

Some of the topics covered in this session are:

• Psychological safety and performance
• Meaningful listening — verbal and non-verbal
• Cultivating a supportive and coaching culture
• The impact of powerful questions

Course Information

Participant Materials

Click the link(s) below to obtain your materials for class. Please bring hard copy materials to class so you can take notes and capture your exercise findings and key takeaways.

• Participant Materials
• Session Recording

Instructor Biography

Lorraine Leahy

Senior Instructor and Consultant