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Building Trust and Connection (2h)

To survive and grow, organizations need leaders who can foster a culture of innovation that is focused on delivering customer centric results. A key component of this special skill set is the ability to build trust, integrity, and respect. In this session, you will learn the connection between high performance and psychological safety; the skills that will support you in building and sustaining trust; and the importance of “team” when things get tough.

Some of the topics covered in this session are:

• Psychological safety and performance
• Meaningful listening — verbal and non-verbal
• Cultivating a supportive and coaching culture
• The impact of powerful questions